Decision is choice made between alternative courses of action in a situation of uncertainty. Decision making can be regarded as the mental processes resulting in the selection of a course of action among several alternative scenarios. Every decision making process produces a final choice.

Decision Making Process

Following eight steps will add structure and simplicity to the decision making process.

Decision Making

Recognize and identify the problem:

Decisions are responses to situations or problems that need addressing. Therefore is important to have a clear definition of what need addressing before attempting to go further in the decision making process.

Consider the nature of the problem that you are trying to resolve:

What is the type issue, problem. Or situation you need to address? Is it problematic in terms of creating an awkward situation between individuals, is it needed to change direction of a business? Why does the problem need a decision? What are the results you are hoping to achieve by this decision?

Analyze or research the problem:

It is important to gather all the information involved in the problem or question. So that informed choices can be made.

Develop a list of possible solution:

List the possible decisions that could be made, and what their consequences would be.

Select the best alternative:

Look at the list drawn up in point 4 and choose the best solution for the situation.

Execute the best choice:

Sometimes the hardest part of making a decision is taking action. The best decisions are ones that deliver strong decision action.

Follow Up and communication:

A good decision needs to be followed throughout its process and constant communication made with those involved.


It is extremely important to gather feedback on a decision. This determines the overall success of and reaction to the decision

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